Return & Refund Policy

This Return and Refund Policy explains how return requests, refunds, and product-related concerns are handled for purchases made through pemravo.com by PEMRAVO, LLC. We aim to provide a clear and reasonable process while ensuring that returned products remain suitable for resale.

1. Return Period

Return requests are accepted within 30 days of delivery. Return requests submitted more than 30 days after delivery cannot be accepted, unless otherwise required by applicable law.

The return period is calculated from the date the order is shown as delivered by the shipping carrier.

2. Return Eligibility

To be eligible for a return, hats should be returned in their original condition and remain suitable for resale. Products should not show signs of damage, alteration, excessive handling, stains, odors, deformation, or other conditions that would prevent the item from being offered for sale again.

Where applicable, original tags, accessories, packaging, and other materials received with the product should also be included with the return.

We understand that customers may need to inspect a product after delivery. Normal inspection that does not affect the product's resale condition will not by itself make an item ineligible for return.

3. How to Request a Return

Customers may request a return by contacting us at [email protected] or through our Contact Us page within the 30-day return period.

When contacting us, providing the order number, the item involved, and the reason for the return helps our support team review the request efficiently.

Once the return request has been reviewed, we will provide the applicable return instructions and return address. Returned products should be sent according to the information provided by our customer service team so that the return can be identified and processed correctly.

4. Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, incorrect, or with another product-related issue, please contact us at [email protected] within 48 hours of delivery.

Providing the order number, a brief description of the issue, and clear photographs of the product and packaging where available helps us evaluate the matter promptly.

After reviewing the information, we will determine an appropriate resolution based on the circumstances, which may include a replacement, refund, or another reasonable solution.

5. Return Shipping Costs

For returns requested due to a change of mind, preference, or other reason not caused by a product defect or fulfillment error, the customer is responsible for the return shipping cost.

If a return is required because the product was damaged, defective, or incorrectly supplied, we will review the circumstances and, where appropriate, cover or reimburse the reasonable return shipping cost.

Original shipping charges, including the standard global shipping fee of €5.99 and any expedited shipping charges, are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

6. Return Review and Refund Approval

After a returned product is received, we will inspect the item to confirm that it meets the applicable return conditions and remains suitable for resale where required.

If the return is approved, the refund will be issued to the original payment method used for the order. If a returned item is materially damaged, altered, incomplete, or otherwise no longer suitable for resale for reasons unrelated to a product defect, the return may not qualify for a full refund.

If there is an issue affecting the refund amount or eligibility, our customer service team will contact the customer with the relevant details.

7. Refund Processing Time

Approved refunds are processed back to the original payment method used at checkout, including payments made through Stripe or PayPal.

Once the refund has been approved and submitted, the refunded amount is generally expected to appear in the customer's original payment account within 7 business days.

The exact posting time may vary depending on the customer's bank, card issuer, Stripe, PayPal, or other payment service provider. If a refund does not appear after this period, customers may contact us at [email protected] so we can assist with checking the refund status.

8. Additional Return and Refund Information

Returns and refunds are handled according to this policy together with any mandatory rights available under applicable consumer protection laws.

Return requests submitted more than 30 days after delivery cannot be accepted, unless otherwise required by applicable law. Product issues involving damaged, defective, or incorrect items should be reported within 48 hours of delivery so that we can review the matter promptly.

For questions about return eligibility, return instructions, refund status, or other concerns related to an order, customers may contact us at [email protected] or visit our Contact Us page.