Frequently Asked Questions

We provide standard shipping to supported destinations worldwide.

Delivery availability may vary depending on the destination address, carrier coverage, customs requirements, and local transportation conditions.

For more information, please review our Shipping Policy.

A standard global shipping fee of €5.99 applies to eligible orders shipped to supported destinations worldwide.

We do not currently offer a free shipping promotion or free shipping threshold.

Standard delivery is generally estimated to take approximately 30 days after the order has been processed and dispatched.

Actual delivery time may vary depending on the destination, carrier service, customs clearance, weather, public holidays, and local transportation conditions.

Orders are generally processed within 1–4 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Expedited shipping may be available for selected destinations.

The applicable expedited shipping fee depends on the destination, available carrier service, package size, weight, and requested delivery speed.

Please contact [email protected] or visit our Contact Us page for availability.

Once an order has been dispatched, available tracking information will be provided by email.

You can also use our Track Order page.

Tracking information may take approximately 24–48 hours after shipment to update.

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or similar charges imposed by local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

If an order arrives damaged, defective, incorrect, or with another product-related issue, please contact us at [email protected] within 48 hours of delivery.

Providing the order number, issue details, and clear photos where available helps us review the matter promptly.

Return requests are accepted within 30 days of delivery.

Return requests submitted more than 30 days after delivery cannot be accepted, unless otherwise required by applicable law.

See our Return & Refund Policy.

Returned hats should be in their original condition and remain suitable for resale.

Products should not show signs of damage, alteration, excessive handling, stains, odors, deformation, or other conditions that would prevent resale.

For returns requested due to a change of mind, preference, or another reason not caused by a product defect or fulfillment error, the customer is responsible for the return shipping cost.

If the product was damaged, defective, or incorrectly supplied, we will review the circumstances and, where appropriate, cover or reimburse the reasonable return shipping cost.

Approved refunds are returned to the original payment method.

Once approved and submitted, the refunded amount is generally expected to appear within 7 business days.

We currently accept Visa, Mastercard, Google Pay, American Express, PayPal, Apple Pay, Discover, and Afterpay.

Available payment methods may vary depending on device, location, provider availability, and checkout eligibility.

All website prices, shipping charges, order totals, payments, and refunds are processed in EUR, unless another currency is clearly stated during checkout.

We use secure payment processing technology and encrypted connections to help protect transaction information.

Checkout and website communications use HTTPS and SSL/TLS encryption.

Payments may be processed through Stripe and PayPal. See our Payment Policy.

A payment may fail because of incorrect information, insufficient funds, card restrictions, authentication failure, bank security controls, or payment-provider restrictions.

Customers may try another available payment method or contact their bank or payment provider for more information.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Measures may include HTTPS, SSL/TLS encryption, access restrictions, permission controls, secure credentials, software updates, and security monitoring.

Personal information is generally retained for no longer than 1 year, unless a longer period is required by law. See our Privacy Policy.

Customers may contact us at [email protected] or visit our Contact Us page for assistance with orders, shipping, returns, refunds, payments, privacy, or other services.

You can also review our Terms of Service for additional information.